Find the Right Support
Answers to common questions about the Housebreak Hero program, access, and policies are available on the Frequently Asked Questions page. Customers experiencing account, website, or Program Portal issues can also find technical-support information below.
Before You Contact Us
You may find the answer you need on our Frequently Asked Questions page.
There, you'll find information about:
- What the program includes
- How access works
- Who the program is designed for
- Refunds
- Technical support
- Medical concerns
- Indoor marking
- Using the program with more than one dog
General Questions
If you have a general business or purchase-related question that is not answered on the Program or Frequently Asked Questions pages, please use the contact form below or email:
[email protected]Program Portal and Technical Support
If you have already purchased Housebreak Hero and are experiencing difficulty accessing your account, creating your password, opening the Program Portal, or downloading a resource, please contact:
[email protected]To help us assist you more quickly, please include:
- The name used when purchasing
- The email address connected to your account
- A brief description of the issue
- The device and browser you are using
- A screenshot of the problem, when possible
Please do not include passwords, payment card details, or other sensitive financial information.
Important Support Information
Housebreak Hero is a self-guided educational program.
Technical support includes help with:
- Accessing your account
- Creating or resetting your password
- Opening the Program Portal
- Viewing lesson pages
- Downloading program resources
- Reporting website or portal errors
Technical support does not include personalized dog training advice, individualized behavior plans, veterinary guidance, or emergency assistance.
If your dog is experiencing sudden changes in urination, bowel movements, thirst, discomfort, loss of bladder control, or other concerning physical symptoms, please contact your veterinarian.
For urgent veterinary concerns, contact your veterinarian or a local emergency veterinary hospital immediately.
How can we help?
Please complete the form below.
Ready to begin?
Housebreak Hero gives you a clear, practical potty training program built from more than 25 years of professional dog training experience.